Republican nightmares have become reality as a new survey revealed that customer satisfaction with Obamacare has skyrocketed to the where it is now more popular than all other insurance options.
According to a new J.D Power survey, customer satisfaction has jumped 55 points in the last year:
Satisfaction with the Health Insurance Marketplace exchange enrollment process among new enrollees has significantly increased from 2014, and health plans obtained through the Marketplace exchange generate levels of member satisfaction equal to or higher than plans not obtained through the Marketplace exchange, according to the J.D. Power 2015 Health Insurance Marketplace Exchange Shopper and Re-Enrollment (HIX) StudySM released today.
According to the study, enrollment satisfaction among new enrollees has increased by a significant 55 points to 670 (on a 1,000-point scale) from 615 in 2014, when all enrollees were new to the Marketplace. Satisfaction with enrollment among new enrollees is driven by the variety of information available. Among members who re-enrolled, satisfaction with the enrollment processis 731, higher than new enrollees. Satisfaction with the re-enrollment process is higher among those who auto re-enrolled (744) than among those who did not (724).
“Marketplace shoppers are very cost-sensitive,” said Rick Johnson, senior director of the healthcare practice at J.D. Power. “Unlike many traditional health plan members, who are often tied to a single employer benefit offering, Marketplace members have an option to switch plans annually, allowing them to shop for either the most affordable or the most valuable plan. Plan providers need to demonstrate the value of their plan by clearly communicating coverage and benefits. Additionally, auto re-enrollment is a great way to both ease the re-enrollment process and increase member retention.”
The results of this survey shatter the Republican myth that the people who have Obamacare plans hate them. The survey also devastated the Republican idea that Obamacare has made health care more expensive. Most importantly, this survey increased the pressure on Republicans to come with an Obamacare replacement plan that will be as cheap or cheaper for consumers than the plans that are offered on the health insurance exchanges.
Instead of wanted rid of Obamacare, people who have purchased plans are very satisfied. The high level of customer satisfaction means that Republicans will be facing 27 million outraged voters of they every get rid of the health insurance exchanges. These results could also impact the upcoming Supreme Court ruling on the constitutionality of Obamacare subsidies. The swing votes on the court might be reluctant to take away subsidies from a system that has demonstrated its popularity with consumers.
The reason Republicans worked so hard to kill the ACA before it was implemented was their fear that once consumers got a taste of Obamacare, they would never want to let it go. The worst Republican nightmare has always been that Obamacare becomes popular, and the American people would demand more health care.
Obamacare is more dangerous than a government program. The ACA has introduced the idea that every American should have access to affordable health care. Republicans could be setting themselves up for a serious thumping at the ballot box if they continue to insist on repealing Obamacare.
Mr. Easley is the founder/managing editor and Senior White House and Congressional correspondent for PoliticusUSA. Jason has a Bachelor’s Degree in Political Science. His graduate work focused on public policy, with a specialization in social reform movements.
Awards and Professional Memberships
Member of the Society of Professional Journalists and The American Political Science Association